Covid-19 Customer Guide
Because of the Covid-19 pandemic The Allerford Inn has to change the way we serve our customers.
Arrivals & Service
All customers are advised to book a table prior to arrival by visiting www.theallerfordinn.co.uk and clicking ‘book now’.
When you arrive at the pub you will notice a sign for entry and exit, please make your way to the entrance.
One inside there are markers on the floor at the correct social distance, customers are asked to queue in their booking groups and make their way to the bar.
On arrival at the bar, our team will book you in and give you directions to your table.
At your table you can either order via our app or one of our team will be with you to take your order.
All your food and drinks will be delivered to your table. Once you have finished you can either pay at the table or at the bar.
Protecting our customers
We are following the government advice to make sure we are as Covid secure as possible. We have several sanitising stations around the pub.
Our staff are carrying out cleaning of all touchpoints every 30 minutes.
Our staff in the kitchen and behind the carvery will be wearing PPE.
Tables will be pre laid but everything will be changed when guests leave regardless of use.
We will use our normal sauces and condiments. These will be disinfected between use.
We have identified carvery as a high-risk area, so to reduce this, customers will be served by staff. We have put large screens up in front of the carvery so customers will be invited up table by table. Our staff will then fill your plate however you wish.
We understand that one of the reason people love carvery is because you can serve yourself all the items you want so please do not be shy ask our staff for whatever you would like.
Whilst we are serving the carvery, we are offering a complementary top up so should you want a few more roast potatoes or vegetables, please ask one of our staff and they will bring you over a dish with some extras.
NHS Track & Trace
All information stored in our booking system will act as our track and trace database.
Customers with any symptoms of Covid-19 must not enter the premises under any circumstances.
We respectfully ask that any customer who has symptoms or has tested positive for Covid-19 up to 7 days after being in the pub to let one of our team know so we can take the appropriate action.
Q: Will staff be wearing PPE?
A: Staff are required to wear PPE whilst undertaking certain tasks.
Q: Do customers have to wear PPE?
A: The government have advised that at this point customers are NOT required to wear PPE in pubs, we of course fully support anyone that wishes to do so.
Q: Will service be slower than normal?
A: Yes, the government have advised pubs to offer table service to every customer but at the same time make sure we have minimal staffing levels. This will undoubtedly result in increased wait time. We appreciate your patience.
Q: Can I have a buffet?
A: At this time, we cannot serve any food that can be touched by customers outside of a two-family group. Functions of up to 30 are permitted but a sit-down meal would have to be provided.
Please feel free to ask a member of the team should you have any questions about or during your visit.
We thank you for your support and understanding.